Practicing Empathy as a Mental Health First Aider - Mental Health First Aid (2024)

By Mental Health First Aid USA on August 23, 2021

Everyone has a “mental health toolkit” that helps them through good and bad times. It might contain self-care strategies, coping mechanisms for stressful days or people to turn to for support. As a Mental Health First Aider, your toolkit also includes tips and resources to help you support your peers, colleagues and loved ones who may be experiencing a mental health or substance use challenge. A key item to incorporate into your First Aider toolkit is empathy.

According to the Mental Health First Aid (MHFA) curriculum, empathy is “being able to imagine yourself in the other person’s place, showing the person that they are truly heard and understood by you.” It’s different from sympathy, which means feeling pity for someone. It sounds simple, but it can take practice to demonstrate empathy on a moment’s notice.

The ability to empathize is just as important when times are good as it is during difficult times. Being able to recognize, understand and share the thoughts and feelings of another person is vital for us to connect, respond appropriately and help them when they need it most. When you display empathy, the person you’re with will likely feel included, heard and supported, instead of isolated and disconnected. That’s especially important when you’re offering Mental Health First Aid.

Empathy can also benefit your own wellbeing. Consistently practicing empathy improves your ability to effectively manage and respond to an emotional experience– so through the expression of empathy, you may be more equipped to handle stressful or emotionally challenging situations. In the end, it also helps you be more effective in managing your own stress.

Use these tips from the MHFA curriculum and other resources to help you practice empathy when supporting those around you.

  1. Listen nonjudgmentally. Listening is one of the best ways to demonstrate empathy. When we make an effort to listen to what other people tell us without making assumptions or passing judgment, we can more easily understand how they think and feel.
  2. Stay present. Focus on the other person and intentionally stay engaged. This will allow you to pay better attention to their words and body language. Set aside distractions like cell phones and ensure that the person you are with receives your undivided attention.
  3. Remove any barriers. Mentally acknowledge any preconceived notions or biases you may have so they don’t interfere. Avoid making assumptions about the person based on your personal experience.
  4. Concentrate on their needs. An empathetic listener can be calming, even healing, for a person experiencing a mental health challenge. Understanding a person’s experience will enable you to suggest appropriate resources. Be mindful of taking time to listen before you try to discuss possible courses of action.
  5. Focus on their feelings. Phrases like “I know exactly what you’re going through,” may be well-intentioned, but shift the focus away from the person you’re trying to help. The conversation needs to be about them, not you.
  6. Validate their experience and feelings. Assure the other person that their emotions are OK, and help is available. Don’t blame them for the situation or dismiss their reaction.

If you’re unsure of what to say or do, try using sample language from the MHFA curriculum, such as, “It sounds like things are really difficult for you right now,” or “I am here for you if you want to talk about it.” Statements like these show that you care and want to help.

Practicing empathy benefits you and your loved ones. It ensures they receive the care and understanding they need to maintain long-lasting and healthy relationships. So, remember to listen, stay present, focus on their needs, and remove any barriers to understanding their thoughts and feelings. With these tips in mind, you will be able to #BeTheDifference for yourself and those around you.

For more ways on how you can support a loved one, take a look at our other blogs:

  • The Quiet Power of Empathic Listening
  • ALGEE: How MHFA Helps You Respond in Crisis and Non-crisis Situations
  • Five Tips for Nonjudgmental Listening

References:

Brooks, E. (2015, December 16). Showing empathy and understanding to those who need help. NAMI. https://www.nami.org/Blogs/NAMI-Blog/December-2015/Showing-Empathy-and-Understanding-to-Those-Who-Nee .

Mental Health First Aid USA. 2020. Mental Health First Aid USA for adults assisting adults. Washington, DC: National Council for Behavioral Health

Mental Health First Aid USA. (2017, July 28). The quiet power of empathic listening. Mental Health First Aid. https://www.mentalhealthfirstaid.org/2017/07/quiet-power-listening/ .

Miller, C. C. (n.d.). How to be more empathetic. The New York Times. https://www.nytimes.com/guides/year-of-living-better/how-to-be-more-empathetic .

Molenberghs, P. (2017, January 8). Understanding others’ feelings: What is empathy and why do we need it? The Conversation. https://theconversation.com/understanding-others-feelings-what-is-empathy-and-why-do-we-need-it-68494 .

Psychology Today staff. (n.d.). Empathy. Psychology Today. https://www.psychologytoday.com/us/basics/empathy .

Rogers, K. (2020, June 24). Empathy is both a trait and a skill. Here’s how to strengthen it. CNN. https://www.cnn.com/2020/06/24/health/develop-empathy-skills-wellness/index.html .

Rolston, A., & Lloyd-Richardson, E. (n.d.). What is emotion regulation and how do we do it? Cornell University College of Human Ecology. http://www.selfinjury.bctr.cornell.edu/perch/resources/what-is-emotion-regulationsinfo-brief.pdf .

Segal, E. A. (2018, December 17). Five Ways Empathy Is Good for Your Health. Psychology Today. https://www.psychologytoday.com/us/blog/social-empathy/201812/five-ways-empathy-is-good-your-health.

Get the latest MHFA blogs, news and updates delivered directly to your inbox so you never miss a post.

Practicing Empathy as a Mental Health First Aider - Mental Health First Aid (2024)

FAQs

How empathy is a mental health first aider? ›

As a mental health first-aider, empathy means actively listening, validating feelings, and offering a non-judgmental space for expression. It's about connecting heart-to-heart and showing genuine concern for their emotional well-being.

Why is empathy important in first aid? ›

Empathy and compassion are the bedrock of effective first aid. By extending understanding, care, and emotional support alongside technical skills, responders forge powerful connections that not only aid physical healing but also promote emotional well-being.

What are empathetic responses? ›

Empathic responding is when the therapist reflects (consistently) to the client BOTH the feeling that the client is experiencing and the reason for that feeling (as expressed by the client).” Here are a few examples of empathic responding: “You feel anxious because you are giving a presentation at work.”

How does empathy help mental health? ›

From a mental health perspective, those who have high levels of empathy are more likely to function well in society, reporting “larger social circles and more satisfying relationships,” according to Good Therapy , an online association of mental health professionals.

What is an empathy statement for mental health? ›

“I don't know how you feel, but I'm here to assist in any way that I can.” If you are able and if the situation allows, say something that will let the person know that you're available to help. But remember to set boundaries if you feel you're being called upon too much, since there is such a thing.

What are the practices of empathy? ›

Developing your listening skills, paying attention to body language, and increasing emotional intelligence can heighten your ability to empathize with others. Embracing your own vulnerability and exploring new perspectives can also help.

What is empathy answers? ›

The term “empathy” is used to describe a wide range of experiences. Emotion researchers generally define empathy as the ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling.

How do you demonstrate empathy? ›

Offer help. This shows that you see what someone is going through and you want to make life easier for them. Offering help is a great act of empathy, because it shows that you're willing to take time out of your day to do something for someone else without asking anything in return.

What qualities make a good mental health first aider? ›

Carrying out your role responsibly involves the following: Upholding the values and qualities of the role Approachable, impartial, non-judgemental, confidential, empathic, trustworthy, patient and a skilled listener.

How is empathy important in therapy? ›

Empathy allows the therapist to build a therapeutic alliance by apprehending the client's perspective and goals, understanding their unique personality style and preferences, and communicating with them in an appropriate way.

Why is empathy important in patient care? ›

Studies demonstrate how empathy improves patient satisfaction, treatment compliance, and clinical outcomes. Patients are more likely to follow their treatment plan and practice self-care when they feel heard and understood.

What is your role as a mental health first aider? ›

Mental Health First Aid takes the fear and hesitation out of starting these conversations by improving understanding and providing an action plan that teaches people to safely and responsibly identify and address a potential mental health or substance use challenge.

Top Articles
Latest Posts
Article information

Author: Ms. Lucile Johns

Last Updated:

Views: 5638

Rating: 4 / 5 (61 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Ms. Lucile Johns

Birthday: 1999-11-16

Address: Suite 237 56046 Walsh Coves, West Enid, VT 46557

Phone: +59115435987187

Job: Education Supervisor

Hobby: Genealogy, Stone skipping, Skydiving, Nordic skating, Couponing, Coloring, Gardening

Introduction: My name is Ms. Lucile Johns, I am a successful, friendly, friendly, homely, adventurous, handsome, delightful person who loves writing and wants to share my knowledge and understanding with you.