Things You Should Never Say to a Debt Collector (2024)

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Things You Should Never Say to a Debt Collector If you get an unexpected call from a debt collector, here are several things you should never tell them: 1. Don’t Admit the Debt Even if you think you recognize the debt, don’t say anything. You have no idea if the call is from a real debt collector or whether they are really authorized to collect anything from you. The Federal Trade Commission, Consumer Financial Protection Bureau, and state Attorneys General have filed numerous cases against “phantom debt collectors” who obtain or make up plausible information about supposed debts and contact people to try to get them to pay. The information can be quite legitimate sounding. For example, one case was against a broker of payday and other high-interest loans. People would apply for the loans over the Internet. The broker sold the applicants’ information to “phantom debt collectors.” The “phantom debt collectors” would know that the consumer at least attempted to obtain a loan at a certain time and detailed information about the consumer. Five years after the fact the consumer might actually think they owe money to the caller. The Fair Debt Collection Practices Act entitles you to a written “notice of debt” stating who is contacting you, identifying the present owner of the alleged debt, and giving its amount. The “notice of debt” also must inform you how to request verification of the debt. We suggest that you exercise that right. A legitimate debt collector will be able to produce account statements, a signed agreement, or other documents showing it is legitimate and authorized to collect the debt. Note that you have only 30 days after receipt of the notice to request verification, which must be done in writing. Keep a copy of all correspondence. 2. Don’t provide bank account information or other personal information Never give out your social security number, bank account information, employment information, or other personal information. Debt collectors will try to get you to make payment over the phone when they call you, before you have a chance to request verification of the debt. Don’t, unless you are willing to have your bank account drained by the caller or anyone that the caller sells your information to. If, after requesting verification of a debt, you can see that it is yours, that the collector is legitimate and authorized to collect it, and that the debt is within the statute of limitations, and decide to pay it, you can send an old-fashioned check or money order. If the debt collector does not give you a legitimate street address (not a private mail box) that you can look up on Google Maps and identify with the collector, that is a red flag. 3. Document any agreements you reach with the debt collector If you decide to make payment, or settle the debt, you need to get everything in writing. The collector should be willing to send a letter setting forth the terms of any settlement or payment arrangement. Alternatively, you can send a letter with your check or money order setting forth the terms and the conditions under which the check or money order can be cashed. Keep a copy. Oral agreements are worth the paper they are written on. If the debt is on your credit report, ask the debt collector to remove the collection account from your credit report. At the very least, it has to be reported as a paid or settled (as the case may be) debt. FAQs

Things You Should Never Say to a Debt Collector

If you get an unexpected call from a debt collector, here are several things you should never tell them:

1. Don’t Admit the Debt

Even if you think you recognize the debt, don’t say anything. You have no idea if the call is from a real debt collector or whether they are really authorized to collect anything from you. The Federal Trade Commission, Consumer Financial Protection Bureau, and state Attorneys General have filed numerous cases against “phantom debt collectors” who obtain or make up plausible information about supposed debts and contact people to try to get them to pay. The information can be quite legitimate sounding. For example, one case was against a broker of payday and other high-interest loans. People would apply for the loans over the Internet. The broker sold the applicants’ information to “phantom debt collectors.” The “phantom debt collectors” would know that the consumer at least attempted to obtain a loan at a certain time and detailed information about the consumer. Five years after the fact the consumer might actually think they owe money to the caller.

The Fair Debt Collection Practices Act entitles you to a written “notice of debt” stating who is contacting you, identifying the present owner of the alleged debt, and giving its amount. The “notice of debt” also must inform you how to request verification of the debt. We suggest that you exercise that right. A legitimate debt collector will be able to produce account statements, a signed agreement, or other documents showing it is legitimate and authorized to collect the debt. Note that you have only 30 days after receipt of the notice to request verification, which must be done in writing. Keep a copy of all correspondence.

2. Don’t provide bank account information or other personal information

Never give out your social security number, bank account information, employment information, or other personal information. Debt collectors will try to get you to make payment over the phone when they call you, before you have a chance to request verification of the debt. Don’t, unless you are willing to have your bank account drained by the caller or anyone that the caller sells your information to.

If, after requesting verification of a debt, you can see that it is yours, that the collector is legitimate and authorized to collect it, and that the debt is within the statute of limitations, and decide to pay it, you can send an old-fashioned check or money order. If the debt collector does not give you a legitimate street address (not a private mail box) that you can look up on Google Maps and identify with the collector, that is a red flag.

3. Document any agreements you reach with the debt collector

If you decide to make payment, or settle the debt, you need to get everything in writing. The collector should be willing to send a letter setting forth the terms of any settlement or payment arrangement. Alternatively, you can send a letter with your check or money order setting forth the terms and the conditions under which the check or money order can be cashed. Keep a copy. Oral agreements are worth the paper they are written on.

If the debt is on your credit report, ask the debt collector to remove the collection account from your credit report. At the very least, it has to be reported as a paid or settled (as the case may be) debt.

Things You Should Never Say to a Debt Collector (2024)

FAQs

Things You Should Never Say to a Debt Collector? ›

Don't give a collector any personal financial information. Don't make a "good faith" payment, promise to pay, or admit the debt is valid. You don't want to make it easier for the collector to get access to your money, or do anything that might revive the statute of limitations.

What are the 5 things debt collectors are forbidden to do? ›

Debt collectors cannot harass or abuse you. They cannot swear, threaten to illegally harm you or your property, threaten you with illegal actions, or falsely threaten you with actions they do not intend to take. They also cannot make repeated calls over a short period to annoy or harass you.

What should I not tell a collection agency? ›

Never give out or confirm personal or sensitive financial information – such as your bank account, credit card, or full Social Security number – unless you know the company or person you are talking with is a real debt collector.

What debt collectors don't want you to know? ›

Debt collectors don't want you to know that you can make them stop calling, they can't do most of what they tell you, payment deadlines are phony, threats are inflated, and they can't find out how much you have in the bank. Furthermore, if you're out of state, they may have no legal recourse to collect.

What's the worst a debt collector can do? ›

Debt collectors are not permitted to try to publicly shame you into paying money that you may or may not owe. In fact, they're not even allowed to contact you by postcard. They cannot publish the names of people who owe money. They can't even discuss the matter with anyone other than you, your spouse, or your attorney.

What is the 777 rule with debt collectors? ›

The 7-in-7 rule explained

Collectors are permitted to place a call to the consumer about a particular debt seven (7) times within a period of seven (7) consecutive days, so long as no contact is made with the consumer in any of the attempts.

What is the 11 word phrase to stop debt collectors? ›

If you are struggling with debt and debt collectors, Farmer & Morris Law, PLLC can help. As soon as you use the 11-word phrase “please cease and desist all calls and contact with me immediately” to stop the harassment, call us for a free consultation about what you can do to resolve your debt problems for good.

How do you outsmart a debt collector? ›

You can outsmart debt collectors by following these tips:
  1. Keep a record of all communication with debt collectors.
  2. Send a Debt Validation Letter and force them to verify your debt.
  3. Write a cease and desist letter.
  4. Explain the debt is not legitimate.
  5. Review your credit reports.
  6. Explain that you cannot afford to pay.
Mar 11, 2024

How do you scare debt collectors? ›

9 Ways to Turn the Tables on Debt Collectors
  1. Don't Wait for Them to Call. Consider picking up the phone and calling the debt collector yourself. ...
  2. Check Them Out. ...
  3. Dump it Back in Their Lap. ...
  4. Stick to Business. ...
  5. Show Them the Money. ...
  6. Ask to Speak to a Supervisor. ...
  7. Call Their Bluff. ...
  8. Tell Them to Take a Hike.
Mar 26, 2013

Why should you not pay off collections? ›

This repayment will remain as a transaction on your credit report for several years. This type of debt repayment could negatively affect your credit score, leaving you with limited options for obtaining loans and harming your financial life in other ways.

Can debt collectors see your bank account balance? ›

Collection agencies can access your bank account, but only after a court judgment. A judgment, which typically follows a lawsuit, may permit a bank account or wage garnishment, meaning the collector can take money directly out of your account or from your wages to pay off your debt.

How to get rid of debt collectors without paying? ›

You can sue the debt collector for violating the FDCPA. If you sue under the FDCPA and win, the debt collector must generally pay your attorney's fees and might also have to pay you damages. If you're having trouble with debt collection, you can submit a complaint with the CFPB.

What is the lowest debt collector will take? ›

You're within your rights to ask what sort of agency is contacting you. Explain that all debt collection agencies are different, and the amount they will settle for will therefore also differ. Some will only settle for 75-80% of the total amount; others will settle for as a little as 33%.

How long before a debt becomes uncollectible? ›

4 years

What is a weakness as a debt collector? ›

Lack of current information on debtors. Difficulty identifying and contacting debtors. Difficulty in accessing the most valuable information. Takes too long to locate debtors when sorting through all the data.

What happens if you never answer debt collectors? ›

If you continue to ignore communicating with the debt collector, they will likely file a collections lawsuit against you in court. If you are served with a lawsuit and ignore this court filing, the debt collection company will be able to get a default judgment against you.

What is an example of prohibited conduct on the part of a debt collector? ›

The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from using abusive, unfair, or deceptive practices to collect debts from you, including: Misrepresenting the nature of the debt, including the amount owed. Falsely claiming that the person contacting you is an attorney.

What are the three things debt collectors need to prove? ›

In order to win a court case, a debt collector must prove that they have proper ownership of the debt, that you actually owe the debt, and that the amount they claim you owe is correct.

What debt Cannot be erased? ›

Debts bankruptcy can't erase include alimony, child support, many legal penalties, tax obligations and (with exceptions) federal student loans.

What is the most common violation of the FDCPA? ›

Harassment of the debtor by the creditor – More than 40 percent of all reported FDCPA violations involved incessant phone calls in an attempt to harass the debtor.

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