Help Center | Southwest Airlines (2024)

FAQs

Who is 1 800 435 9792? ›

Senior Fares apply only to those in the traveling party who are age 65 or over. Southwest Airlines has other discounted fares for those not meeting the above age requirements.

Get help whenever—and wherever—you need it with Live Chat.

In Live Chat, you can get questions answered through our Southwest Bot 24/7 or with a Customer Representative daily from 6:00 a.m. to 8:00 p.m. Central Time.

Information regarding assistance provided is available: ● Southwest.com ● 1-800-I-FLY-SWA (1-800-435-9792) ● TTY at 1-800-533-1305 ● From uniformed Southwest Customer Service Employees at the airport.

▼ CodeRED & Emergency Alerts

This service allows us to deliver emergency or time-sensitive messages to you via text, email, landline, cell phone, RSS, social media, or a mobile application push. CodeRED alerts will display as originating from 866-419-5000 on your caller ID.

How to Spot a Phone Scam. Telephone scammers often try to hook you with enticing offers, appeals for charitable causes, or claims of being associated with the government. They won't allow time for you to think through their pitch. They will pressure you to make a decision.

The most common is for 10 percent off of the full fare price of a flight, with the age eligibility ranging from 50-65. A note of caution, however: While 10 percent off may sound great at first, the savings may be skewed by ever-rising flight prices. Still, it's worthwhile to start by checking for the senior price.

Southwest does not offer senior fares. Learn about the fare types that Southwest offers today.

Seniors do not get priority boarding on Southwest. There is priority boarding for customers who have a specific seating need to accommodate their disability, who need assistance in boarding the aircraft or who need help stowing an assistive device.

Can you pick your seats on Southwest? ›

But, the strangest thing about Southwest is the airline's boarding policy. Southwest does not let you select a seat ahead of time, even for a fee. Instead, the airline boards customers based on their boarding group and position. Once onboard, you can pick any available seat.

You need at least 6,000 to 30,000 points for a free flight on Southwest Airlines. The exact number of points you need will depend on the distance, which airport you fly into, and the dates of your trip.

Southwest will accept the first two checked bags for free provided that the bags do not exceed 50 lbs and 62 inches (L+W+H). Overweight items from 51-70 pounds will cost $100. Overweight items 71-100 pounds will cost $125.

Since the Department of Transportation began tracking Customer Service metrics, Southwest has consistently been among the top-ranked carriers in this category—we've earned the #1 ranking 26 times during the past 33 years. We're proud of our outstanding Customer Service and one-of-a-kind Hospitality.

40,000 Southwest points are worth around $556 when redeemed for airfare. While Southwest Airlines Rapid Rewards points are most valuable when redeemed for Travel, they're also redeemable for gift cards, hotel stays, merchandise, and more.

If you see "Suspected spam caller" or "Spam" as the caller ID, the call might be spam. You can answer the call, or block and report the number.

Is an 800 Area Code a Scam or Fraud? While the 1-800 numbers themselves are legitimate, and call recipients will expect them to belong to a business or support center, it's important to note that scammers can spoof numbers.