FAQ (2024)

How do I buy tickets?

Tickets may be purchased online, at the box office window or by calling Met Customer Care at 212.362.6000. Please refer to ourContact Uspage for box office and call center hours.

Are there any discount tickets available?

What is your refund and exchange policy?

How do payment plans work?

50% of the total will be charged when you place your order. The remaining 50% will be charged in April. The payment plan does not apply to contributions.

When can I expect to receive my tickets?

Can I purchase a Gift Card?

What is Dynamic Pricing?

How do I reach customer service?

Are there accessible tickets available?

You may purchase tickets for wheelchair-accessible, removable-armrest, and companion-seat locations at the box office, by phone, online, or by mail. Learn more.

Are ticket prices subject to change?

How do I get to the Met?

The Met is located on the Upper West Side of Manhattan in New York City, between West 62nd and 65th Streets and Columbus and Amsterdam Avenues.View detailed location information, including a map.

Where do I park?

The Lincoln Center "park and lock" parking garage is located underneath Lincoln Center and it is open to the public 24 hours a day. The entrances are on West 65th Street (between Columbus and Amsterdam Avenues) and West 62nd Street (between Columbus and Amsterdam Avenues).Click here to make parking reservationswithin three weeks of a performance date, or call Centercharge at 212.721.6500.

What access and parking is available for guests with disabilities?

Where do I pick up my tickets?

We recommend arriving at least 45 minutes prior to curtain time. Pleasebring your order number and photo identification or the credit card used for payment to the Box Office at the north entrance.

Can I rent binoculars or assisted-listening systems?

Binoculars are available for rental at the coat check station on the South Concourse level and the cost is $5.00 plus a photo ID must be left as security deposit. Wireless headsets, which work with the FM assistive listening system to amplify sound, are available at the coat check station on the South Concourse Level before performances. There is no rental fee, however, a photo ID must be left as a security deposit.

Are there seat cushions available?

Seat cushions are available at the coat check station on the South Concourse level. There is no rental fee, however, a photo ID must be left as security deposit.

Do you have foreign language assistance?

Call 212.362.6000 and tell our representative that you would like to speak with a translator. Assistance is available in more than 140 languages, including Cantonese, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian and Spanish. There is no additional charge for this service. Monday to Saturday 10 am - 8 pm and Sunday noon to 6 pm ET (summer hours: Monday to Friday 10 am - 6 pm).

Is the opera translated?

Yes, all operas are translated via Met Titles. The Met Titles are seen on individual screens on the seat backs, on stanchions and at all Standing Room locations except the Grand Tier. Met Titles are a custom designed system for simultaneous translation created by the Metropolitan Opera and they are available for all opera performances. Met Titles are provided as a free service for our audience members and no ticket refunds will be made for any malfunctions of this service.View detailed information about Met Titles.

What is the dress code?

While there is no dress code at the Met, we recommend comfortable clothing appropriate for a professional setting. Attendees tend to dress more formally for Galas or openings of new productions, but this is optional.

Are children allowed?

Yes; however, all attendees must beticketed for the performance. If you choose to bring a child and he/she creates a disturbance or interferes with anyone's enjoyment of the performance, you and the child will kindly be asked to watch the remainder of the performance in List Hall.

What if there is inclement weather?

What if I'm late to the performance?

Latecomers will not be admitted to the auditorium until intermission or on rare occasions when the Conductor has designated an appropriate interval for seating. Warning chimes are sounded pre-performance and intermission at 8 minutes and 4 minutes prior to curtain. Audience members who leave the auditorium during a performance will not be readmitted until intermission or at an appropriate interval, if one has been designated by the Conductor. There are areas off the North and South sides of the Orchestra level and in List Hall where latecomers may watch the performance on color screens until an appropriate time of entry.

Where can I eat?

What can I bring?

Although you may bring a coat and other personal items such as handbags or umbrellas, please do not bring bags, parcels or luggage to the Metropolitan Opera House. Please note that food and beverages are not permitted in the auditorium. Electric scooters and electric-assist bikes powered by lithium-ion batteries are not allowed in the Opera House or on Lincoln Center campus.Due to increased security measures, the Opera House will open 45 minutes prior to scheduled curtain times during the opera season, and 30 minutes prior to scheduled curtain times during the ballet season. Please come at your earliest convenience to avoid delays.

Is there a Coat Check?

There is a coat check station located on the South Concourse level. The cost is $3.00 per checked item, cash only.There is a private complimentary coat check for members of the Metropolitan Opera Patron Program located in the lobby of List Hall. Dinner hour checking is available on the north side of the Grand Tier starting 2 hours prior to curtain; coats are moved from the Grand Tier to the Concourse Level at 30 minutes prior to curtain. An usher is available on the Parterre level during the dinner hour for those seated in the Parterre boxes who would like to leave their coats in their boxes.

What if I lose or find something?

Found items may be turned in to an usher. For lost items, inquiries should be made at the Chief Usher’s Office on the day of the event. Thereafter, please contact the Security Office at 212.799.3100, extension 2499. Hours are Monday - Friday, 2 pm - 4 pm, ET. We will return voice mail messages and inquiries the following business day.

May I smoke there?

In compliance with New York City Department of Health Regulations, smoking is prohibited in all areas of the theater as well as on the Lincoln Center Plaza and in the parking garage.

May I use my cell phone?

Patrons with cellular telephones, alarm watches and/or electronic paging systems must turn them off prior to the start of the performance. They may only be used before a performance and during intermission. Please be courteous when checking your phone.

May I take photos or record anything?

While patrons are permitted to take photos prior to a performance or during an intermission, the photographing or sound recording of any performance without the written permission of The Metropolitan Opera is prohibited as is the use of mobile phones and any other electronic devices during the performance. Offenders may be ejected and liable for damages and other lawful remedies. Lights inside the auditorium are also prohibited. Ticket holders using pen flashlights will be asked to discontinue the practice.

Can I buy souvenirs?

The Met Opera Shop, located in the north lobby adjacent to the box office, offers a wide selection of CDs, DVDs, books, and a lineup of special items inspired by and tied to Met productions and the company's history. We look forward to welcoming you to an exciting retail destination for the best in music, design, and the opera lifestyle. The store can be reached at 212.580.4090. Or shop online atThe Met Opera Shop. Opening hours: Monday - Saturday 10 am-10 pm (end of evening performance's second intermission) Sunday noon-6pm

Where are the telephones and restrooms?

Public telephones are available on all levels except the Parterre. Lounges and rest rooms are available on all seating levels. Additional ladies’ rest rooms are available on the Family Circle and Founders Hall levels.

What are the security procedures at the Met?

We have taken many steps to ensure a safe environment for our valued patrons and employees. These procedures have been put in place after consultation with law enforcement agencies as well as security professionals. These initiatives are not necessarily visible to patrons. Please do not bring bags, parcels or luggage to the Metropolitan Opera House. Due to increased security measures, the Opera House will open 45 minutes prior to scheduled curtain times during the opera season, and 30 minutes prior to scheduled curtain times during the ballet season.

What if there is an emergency?

A doctor is in attendance during all performances. In the case of a medical emergency, please notify an usher immediately. The exits indicated by a red light and the sign nearest the seat you occupy are the shortest routes to the street. In the event of an emergency, please walk — do not run — to the nearest exit.

What is The Metropolitan Opera Club?

The Metropolitan Opera Clubis a private club located on the Dress Circle level of the Metropolitan Opera House. Membership is through club nomination only.

What if I have more questions?

Please call us at 212.362.6000 or contact us online.

What is Met Opera on Demand?

Met Opera on Demand is the online streaming service that allows users to watch and listen to more than 600 Met performances over the internet.

How do I cancel my subscription?

You may cancel your subscription at any time by visiting theManage Subscriptionpage. You must be logged in to see the Manage Subscription link in the drop-down menu that appears with your username on top of the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online on the Manage Subscription page. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given. Subscriptions purchased through iTunes or Roku must be cancelled through iTunes or Roku; the Metcannotcancel In-App Purchase subscriptions with Apple or Roku on your behalf. For details on how to cancel subscriptions purchased through iTunes or Roku, see the sections below for the iPad app and Roku channel.

What if I have more questions?

How can I find a participating theater?

Using our website’s Theater Finder tool, enter your city and state to view nearby participating locations.

How do I purchase tickets for The Met: Live in HD?

How do I request a Live in HD and Radio Program Guide?

For complete information on the Live in HD season, including casting, synopses, and special features, you can request a free copy of the Live in HD and Radio Program Guide here.

What if I have more questions?

What are the shipping and handling charges?

What is your return policy?