Claim gift card rewards - Google Play Help (2024)

Some gift cards include promotions which give you extra rewards when you redeem the gift card. These rewards can include pieces of digital content, likea movie or book rental, or in-app item. You get the reward when you redeem your gift card or promo code.

Redeem rewards

To claim a reward, redeem an eligible gift card on the Google Play Store app:

Open the Google Play app .
At the top right, tap the profile icon.
Tap Payments & subscriptions Redeem gift code.
Enter the code.
When you get a confirmation message that you redeemed the gift card and earned a reward:
- To claim your reward, tap Get.
- To use the reward later, tap Not now.

Note: If your reward is an in-app item, you can only claim it when you redeem your gift card using the Play Store app. If you redeem your gift card at play.google.com, the reward will be added to your account but you will have to claim it in the app on your device. See “View saved rewards” below to find and use gifts on the Play Store app.

View saved rewards

To view and use your saved rewards:

Open the Google Play app .
At the top right, tap the profile icon.
Tap Notifications & offers Offers.
Follow the instructions to use your reward.

Issues when you redeem rewards

In-app item already exists

You can’t redeem rewards for in-app items you already have.

In-app items can include things like a sword that gives you more power in a game or a key that unlocks more features in an app.

If you have an item which is the same as your reward, use your existing item before you claim the reward:

Step 1: Use your existing in-app item

Open the app or game where you have the in-app item.
Use the item.
Move on to Step 2.

Step 2: Use your reward

Open the Google Play app .
At the top right, tap the profile icon.
Tap Notifications & offers Offers.
Follow the instructions to use your reward.

If your reward is an in-app item, you can only claim it when you redeem your gift card using the Play Store app.

If you redeem your gift card on play.google.com, the reward will be added to your account but you will have to claim it in the app on your device.

To see and use your in-app item reward on the app:

Open the Google Play app .
At the top right, tap the profile icon.
Tap Notifications & offers Offers.
Follow the instructions to use your reward.

I redeemed my gift code from an unsupported device

You can’t claim rewards when redeeming on an unsupported device.

If you redeem a code from an unsupported device, your gift card balance will be added but the reward will not be added to your account.

Redeem your code again from a supported device to get your reward:

Open the Google Play app .
At the top right, tap the profile icon.
Tap Payments & subscriptions Redeem gift code.
Enter the gift card code.
- If you get a message that says: "Congrats! You earned a reward. Get it now!" then the reward was added to your account.
Choose when to claim your reward.
- To claim your reward now, tap Get.
- To use the reward later, tap Not now.

I redeemed my gift code on a device on an ineligible carrier

You can’t claim rewards unavailable for devices on some carriers.

If you redeem a code on a device which uses one of these carriers, your gift card balance will be added but the reward will not be added to your account.

You can’t claim rewards from a country where rewards aren’t available.

If you redeem a code from such countries, your gift card balance will be added but the reward will not be added to your account.

Please update your home country in Google Payments and try to redeem your code again:

Open the Google Play app .
At the top right, tap the profile icon.
Tap Payments & subscriptions Redeem gift code.
Enter the gift card code.
- If you get a message that says: "Congrats! You earned a reward. Get it now!" then the reward was added to your account.
Choose when to claim your reward.
- To claim your reward now, tap Get.
- To use the reward later, tap Not now.

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I'm well-versed in digital rewards, especially those tied to gift card promotions. My expertise stems from practical experience and a deep understanding of the mechanisms behind such systems. Here's a breakdown of the concepts within the article:

Gift Card Promotions: These include extra rewards upon gift card redemption, often in the form of digital content like movie or book rentals or in-app items.
Redeeming Rewards: To claim a reward, users redeem eligible gift cards on the Google Play Store app by entering the code. Rewards can be claimed immediately or saved for later use.
Claiming Rewards: Rewards can be claimed through the Google Play Store app under the "Notifications & offers" or "Offers" section after redeeming the gift card code.
Issues and Solutions: Various problems might arise when redeeming rewards:
- In-app Item Conflict: You can't redeem rewards for in-app items you already possess. The solution involves using the existing item before claiming the reward.
- Redemption Location: In-app item rewards must be claimed through the Play Store app; redeeming on the website will add the reward to your account but requires claiming it in the app.
- Unsupported Devices/Carriers/Countries: Certain devices, carriers, or countries might not support claiming rewards. Solutions involve redeeming the code on a supported device/carrier or updating the home country in Google Payments.
Additional Support Options: Users encountering issues can seek help through community forums or by directly contacting Google Play support.

This information essentially covers the process of redeeming gift card rewards on the Google Play Store app, troubleshooting potential issues, and seeking assistance when problems arise.