13 Steps of Revenue Cycle Management - MC AnalyTXs (2024)

To be able to better understand how revenue cycle management (RCM) works, you must understand the steps involved in the process.

Here are 13 steps of revenue cycle management:

Pick a system

To start the RCM process, you must choose a specific system to do the job. You can either pick a healthcare RCM software or an outsource processing system, depending on the one that meets the requirements of your office and the team that you have.

Train the staff

When you have finally chosen a system for your office, you must think about ways to train your staff to use it. This is an important step to ensure that there is no room for unnecessary mistakes and allows for everyone to know what they have to do.

Registration of patients

The next step is to make sure that the patient registration is done properly. The information needs to be collected by verifying the identity of the patients. Any changes in the insurance cards should also be updated accordingly.

Verification of insurance cards

The best thing about RCM is that the system itself automatically checks whether a patient is eligible for their insurance or not. It also makes sure regarding the benefits that the insurance gives to the patients and the co-payment options and deductions.

Pre-authorization of the patients

Pre-authorisation ensures that the service the insurance company is providing to the patient is genuinely needed.

Collection of co-payments

When the time of service comes, the patient must pay all their co-payments and any deductibles that they should be paying.

Billable charges

Whatever payments there are, they are usually transformed into codes to make sure that the patient gets reimbursed at a later stage.

Submission of claims

When the medical services have been transformed into relevant codes, it is important to move forward with the submission of the claims to the insurance company.

Reimbursem*nt

When the insurance company follows through with all the formalities and verifies the payment that covers the limit of the policy, the patient gets the amount reimbursed.

Denial management

Not all claims get reimbursed. Yes, you read that correctly. Thus, it is important to have a denial management set beforehand. The denial management system allows you to review and correct any such claims to ensure your chances of getting reimbursed become higher.

Variances in payments

Just like in the case of denial management, if there are any differences in the amount that you have received as a reimbursem*nt that should also be reviewed right away.

Collection by patients

If any amount is left unpaid by the insurance company, it is directly billed to the patient.

Reporting system

The RCM system also acts as a reporting system that helps in evaluating financial data.

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13 Steps of Revenue Cycle Management - MC AnalyTXs (2024)

FAQs

13 Steps of Revenue Cycle Management - MC AnalyTXs? ›

The steps in revenue cycle management include designing a working model, aligning staff, patient registration, eligibility verification, prior authorization, managing co-payments and deductibles, charge capture and entry, medical coding, claims submission, claims processing, payment posting, claim denial management, ...

What are the steps of the revenue cycle in the correct order? ›

The Medical Revenue Cycle in 9 Steps
  1. Step 1: Pre-Registration. ...
  2. Step 2: Registration. ...
  3. Step 3: Charge Capture. ...
  4. Step 4: Utilization Review. ...
  5. Step 5: Coding. ...
  6. Step 6: Claim Submission. ...
  7. Step 7: Remittance Process. ...
  8. Step 8: Insurance Follow-Up.
Apr 17, 2024

What are the steps in the revenue cycle in Quizlet? ›

Q-Chat
  • first step. determine marketing/distribution channels to generate sales.
  • receive and accept orders.
  • third step. deliver goods/services to customers.
  • fourth step. billing credit customers and collecting payment.
  • fifth step. collecting from customers.
  • sixth step. provide support after sale.

How do you calculate revenue cycle management? ›

How to calculate: Using a specific period of time—the last quarter, for example—total the dollar amount of claims denied by payers. The sum is then divided by the total dollar amount of claims submitted by the practice during that period of time.

What is the revenue cycle cycle? ›

Revenue Cycle refers to the series of activities that connect the services rendered by a healthcare provider with the methods by which the provider receives compensation for those services.

How many stages are there in a revenue lifecycle? ›

Based on experience, we have observed that the phase at which our clients are at can be broadly categorized into one of four stages; Stage One – Infancy – Zero to One Million in Revenue. Stage Two – Childhood – One Million to Ten Million in Revenue. Stage Three – Adolescence – Ten Million to Fifty Million in Revenue.

What is revenue cycle management quizlet? ›

RCM (Revenue Cycle Management) The supervision of all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue.

What are the parts of the revenue cycle monitoring process? ›

It includes multiple high-importance duties such as determining a patient's eligibility, collecting their copays, producing correct coding for a claim, receiving payment for claims, and following up with denied claims.

What is the first step in the revenue cycle management process? ›

Step 1: Pre-Authorization and Eligibility Verification

The first step in revenue cycle management is pre-authorization and registration. This is the point at which you gather the patient's insurance and financial information.

What is full revenue cycle management? ›

Revenue cycle management (RCM) is the financial process, utilizing medical billing software, that healthcare facilities use to track patient care episodes from registration and appointment scheduling to the final payment of a balance to ensure proper identification, collection and management of revenues from patient ...

How to calculate initial denial rate? ›

Initial Denial Rate is calculated by dividing the number of claims denied upon initial submission by the total number of claims submitted during a specific period of time, typically a month or a quarter.

What are KPI for revenue cycle management? ›

What Are KPIs for a Revenue Cycle? Revenue cycle key performance indicators are quantifiable measures determining how financially viable a healthcare facility's revenue cycle is. In other words, how well are they at managing all revenue inflows and cash outflows.

What are the 5 steps of revenue management? ›

The revenue management process in 5 steps
  • Data collection and recording. ...
  • Historical data analysis. ...
  • Evaluation of seasonal trends. ...
  • Market trends analysis. ...
  • Competitor research.

What are the 6 steps of the revenue cycle? ›

The revenue cycle in healthcare consists of seven key steps: patient pre-registration, registration, eligibility verification, charge capture, claim submission, payment posting, and patient collections. Let's take a closer look at each of these steps.

What are the 4 basic revenue cycles? ›

REVENUE CYCLE BUSINESS ACTIVITIES

Four basic business activities are performed in the revenue cycle: sales order entry, shipping, billing, and cash collection.

What are the 5 steps of revenue management strategy? ›

The five steps of a revenue management strategy are: data collection and analysis, market segmentation, forecasting demand, developing and implementing pricing strategies, and monitoring results to adjust tactics as needed for optimization.

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